Refund policy

Return and Refund Policy

At Paw Bricks, we are committed to ensuring your satisfaction with every purchase. If you are not completely happy with your order, we offer a clear and simple return and refund process. Please review the details below:

1. Returns

Eligibility:
Products can be returned within 30 days of the delivery date.
Conditions:
- Items must be unused, in their original packaging, and in the same condition as received.
- Proof of purchase (order confirmation or receipt) is required.
Process:
To initiate a return, please contact us at info@pawbricks.us with your order details.

2. Refunds

Eligibility for Refunds:
Refunds are available for returned items that meet the conditions outlined above.
Refund Process:
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and the amount will be credited to your original payment method.
Processing Time:
Refunds are typically processed within 5-7 business days after the returned item is received and inspected.

3. Non-Refundable Items

Items that are used, damaged (not due to shipping), or missing original packaging are not eligible for refunds.
Gift cards and promotional items are non-refundable.

4. Return Shipping Costs

Customers are responsible for the cost of return shipping unless the item is defective or damaged upon delivery.
In cases of defective or damaged items, please contact us at info@pawbricks.us to arrange for a prepaid return label.

5. Damaged or Defective Items

If your item arrives damaged or defective, please notify us within 7 days of delivery by emailing info@pawbricks.us.
Include photos of the damaged or defective item, and we will arrange for a replacement or refund.